MetLife vs Pets Best: Comparing Pet Insurance Options for 2025

Sep 25, 2025

Overview of MetLife vs Pets Best

Choosing the right pet insurance can be a challenging decision, especially with numerous providers offering various plans. In 2025, MetLife and Pets Best remain two popular choices for pet owners looking to secure their furry friends' health. Both companies provide comprehensive coverage options but differ in several aspects that may influence your decision.

pet insurance

Coverage Options

MetLife offers a range of coverage plans that include accident and illness coverage, wellness plans, and even coverage for hereditary conditions. This flexibility allows pet owners to tailor their plan according to their pet's specific needs and health conditions. On the other hand, Pets Best is known for its straightforward plans that cover accidents, illnesses, and optional wellness coverage. Both insurers provide extensive coverage, but it's essential to assess the specific benefits included in each plan.

Pricing Structure

Pricing is a crucial factor when selecting a pet insurance provider. MetLife tends to offer competitive pricing with several discounts available for multiple pets, military personnel, and more. Pets Best also provides affordable plans but is particularly noted for its low deductible options, which can be appealing for pet owners seeking budget-friendly solutions. Evaluating the cost against the coverage benefits is vital in determining the best option for your financial situation.

pet care budget

Claims Process

The efficiency of the claims process can significantly impact your experience with a pet insurance provider. MetLife is praised for its quick and hassle-free claims process, often resolving claims within a week. Meanwhile, Pets Best also boasts a user-friendly claims process with an option for direct deposit reimbursements, ensuring convenience for pet owners. The speed and ease of filing claims should be considered when making your choice.

Customer Service and Support

Customer service is another critical component of a satisfactory pet insurance experience. MetLife is known for its responsive customer service team available through multiple channels, including phone, email, and chat. Similarly, Pets Best offers excellent customer support with dedicated representatives ready to assist with any inquiries or issues. Both companies emphasize customer satisfaction, but it's beneficial to review customer feedback and testimonials.

customer service pets

Customization and Additional Benefits

MetLife provides various customization options, allowing pet owners to add extra features like veterinary exam fee coverage. Pets Best offers several additional benefits, such as coverage for alternative therapies like acupuncture and chiropractic care. These additional options can enhance the overall value of your pet insurance plan and should be considered based on your pet's specific health needs.

Exclusions and Limitations

Understanding the exclusions and limitations of each plan is crucial to avoid surprises later. MetLife typically excludes pre-existing conditions, elective procedures, and cosmetic surgeries. Pets Best has similar exclusions but may also limit coverage for certain hereditary conditions unless enrolled at a young age. It's important to thoroughly review each provider's policy details to ensure that your pet's needs are fully covered.

pet health check

Conclusion

In conclusion, both MetLife and Pets Best offer robust pet insurance options in 2025, each with its own strengths. The right choice depends on your pet's health requirements, your budget, and your preferences regarding customer service and claims processing. By carefully comparing the coverage options, pricing structures, and additional benefits of each provider, you can make an informed decision that best suits your pet's health needs.